FAQ

Products

What materials does DAAN use for its products?

We use Alcantara® and leather.
Alcantara® is an exceptional suede-like fabric, produced in Italy, weighs 50% less than leather and is composed of 32% polyurethane and 68% polyester. Unlike traditional suede, it is sustainable and eco-friendly, as it does not derive from animal skins. Furthermore, it is known for its durability, wear resistance and ease of cleaning.

How can I clean my DAAN products?

  • Gently brush the surface of the Alcantara product with a soft bristle brush or cloth to remove any dirt or debris.
  • If there are stubborn stains, moisten a cloth or sponge with warm water and neutral soap. Make sure not to use too much water or soap as it may damage the fabric.
  • Gently rub the damp cloth or sponge over the affected area in a circular motion.
  • Once the stain is removed, rinse the cloth or sponge with clean water and wring out the excess water.
  • Gently pass the damp cloth or sponge over the entire Alcantara product to remove any soap residue.
  • Let the product air dry naturally, away from direct sunlight or heat sources. Do not use a hair dryer or any other type of heat source as it may cause the fabric to shrink or deform.
  • Once the product is dry, brush the surface again to restore the texture of the Alcantara.

It is important to follow any specific instructions provided by the manufacturer to ensure the longevity and appearance of your Alcantara product. With proper care, your Alcantara product will stay new for years!

You can read all the Alcantara instructions here .

Shipping

Which countries does DAAN ship to?

We ship our products throughout the European Union.

What are the shipping costs?

Shipping is always free for DAAN products!

What are the shipping times?

For available products we will ship your order within 48 hours of order confirmation.

Can I have a tracking of my order?

Certain! Once delivered to the courier we will send an email with the tracking number.

Exchanges and Returns

How can I make a return?

To initiate a return, contact us at the email address shop@daanofficial.it or via the contact form available on our website. We will provide detailed instructions on how to proceed with the return.

I returned my order. what happens now?

Once we receive your return, we will inspect the item to verify that it meets the return conditions. If the return is approved, we will proceed with the refund.

Within how many days can I make a return?

We accept returns within 14 days of the order delivery date.